Customer Guarantee

We are committed to providing 100% Customer Satisfaction.

We guarantee to work with you in every way possible to ensure your satisfaction and to fulfil every aspect of the quote we submit to you so that you are 100% satisfied with the final project. At all times we guarantee that we will communicate with you in plain English with a minimum of jargon.

When we undertake work for you we guarantee that you will deal directly with the developer or account manager responsible for your project. You will be able to contact them directly by telephone or email at any point in the development of your project.

We guarantee that your project will be of the highest quality and will be presented to you on-time and within the budget we have agreed with you.

We guarantee that at no time will you be billed for additional work unless you have specifically requested additional work be performed and you have pre-approved this request in writing.

We guarantee that your website will be fully indexed in the main search engines, (primarily Google, Yahoo and MSN) within 8 weeks of your site going live. If for some reason your site is not featured in the main search engines then we will undertake additional optimisation and submission of your site at no additional cost to you.

Once your project is live we will provide you with the highest level of support. We guarantee to respond to all emailed requests for support within 24 hours Monday to Friday and within 48 hours at weekends and bank holidays.